Customer Testimonials
… exceptional vehicle buying experience with team Sarah Heistand & Kevin Lawton…Sarah has been watching for the right car, and Kevin made it the right time… efficient, customer centered, a most enjoyable time… one can trust Sarah & Kevin to treat you right… THANKS to my team-mates…, Darrell
Dreyer & Reinbold service department always goes above and beyond! Aaron Brandes has been our service manager for years. He's terrific to work with, experienced, and makes you feel like you are an important customer each time you come in for service. 😀
Just drove a car off the lot at D&R. We’re thrilled with our experience. Our sales rep was Michael Goins. Super nice guy, and was easy to work with. I took my 20 yo son to buy a car for his job this summer. This kid will probably be surprised next time he’s in a dealership to discover that not all salespeople are as personable — and reasonable — as Mike. The sales manager who guided the paperwork process was Jim. We were buying a first car (not a huge purchase), and we were treated like we were buying ...
Ryann was super friendly and helpful. She is the best!
Quick and easy drop off for service
Professional
I changed the oil and worked on recal, they gave a car and washed my car I don't go anywhere but them to work on my bmw
Sarah was great in answering all of my questions and pointing me in the right direction. I love my new car. I will make sure to tell all of my friends about her! Thanks so much.
Purchased a certified pre-owned vehicle here today. Have done this before, out-of-state and this was by far the best purchasing experience I have ever had. Sarah was phenomenal and took the time to show me all the ins and outs of the vehicle and even set up Apple CarPlay for me. Great experience and would certainly buy another vehicle here!
John with the sales department is amazing! Such a great human. Highly recommend
Great! Service Most people are scares 😱 of dealer prices. They are reasonable and competitive to the other shops that will not do a great job as them. Example oil change 99-150, and they are running a special to get 3 oil changes for 219-250 you know that is a deal. Pluse they have Service coupons give them another try
While in town my rear wiper was damaged in a Crew car wash. Service said to stop by and they'd take a look at damage to determine if quick fix or if they'd need to order parts. Fortunately, it was a quick fix and they had me in and out within 15 minutes. Perhaps it was simply an easy fix but I must compliment the friendly experience as things almost never go as smoothly at my home dealership in NW Indiana.
I’ve owned multiple different cars and I’ve worked with many different dealers/service departments in the Indy area, but I have to say the service department and the level of care I have received so far from Elijah Stewart and everyone there has been top notch!!! Elijah is the man!
Five star attention for my prized transport and personalized service from passionate consultants who know your car and YOU! It's been a great experience year after year after year. Thank you Derrick.
Sarah Heistand is awesome. Second time we purchased through her. Great customer service.
Always great customer service.
I said goodbye to my college car this week so that I could say hello to something new and reliable - my first Mini! I am so thankful that I chose Dreyer & Reinbold. Kerry Knight was helpful, kind, and worked hard to make a process that could easily become intimidating or stressful fun and enjoyable instead! He was clear and knowledgable every step over the way. During my time at Dreyer & Reinbold, I never felt like I had to watch my back or read between the lines to ensure I was taken care of - it is clear ...
This place is awesome! The friendliness and service is the best! Very clean and the waiting area is top notch!
I had a 11am appointment and I got there at 9am and they got me right in.
I'm so glad I get to work with Vu every time my BMW needs serviced. He's really cares about our needs at the moment and the future of our vehicle. FIVE STARS for VU TRAN!
Came in last minute with a busted tire and they replaced it in under an hour. Very professional!
I have been dealing with Dreyer Reinbold Mini Dealership last 3 years, today we got our Second Mini from them by trading our first one . It was a straight forward process, they gave me a fair price so I didn’t have to haggle. When you deal with personal they make you feel you are special, specially Kerry Knight has been exceptionally helpful. Thank you Guys
I worked with Sarah Heistand this past week, and I was so pleased to work with her. If you are looking for a friendly and knowledgable client advisor for a BMW purchase, I highly recommend her as she is top notch! Kevin, the sales manager, was fantastic as well. Both Sarah and Kevin made the process fun and easy.
J was super sweet to help me with my radio, even though I didn’t purchase from him. Go see him if you’re looking to be assisted by someone compassionate & knowledgeable.
I arrived at this MINI Store and was immediately greeted by Chloe Craig. She is so wonderful and informative about the MINI lineup. Genuinely, I feel she could explain the most complex feature in the most informative way. It felt like a conversation the whole time, and she even knew the inventory on the lot like the back of her hand. Thanks so much Chloe!
Ask for Vu, excellent service.
I have used Dreyer North for all of my service in my professional and personal life and Paul Oberley is always top notch and straightforward. The service in every department here is phenomenal. Had a great experience with Lauren at Enterprise too when handling my loaner vehicle.
Just purchased a JCW Mini. D & R dealership and all personnel are high class. Chloe Craig is a top level salesperson. Knowledgeable. professional, honest and easy to work with. -Rick W
From the moment I entered the door, the staff and sales personal were so attentive, helpful, transparent, honest, and knowledgable that I was sold on a BMW before I even test drove one. Of course, how the SUV ended up driving/operating was the icing on the cake! Excellent experience.
I recently purchased an X5 from Dreyer & Reinbold and it was the best car buying experience I've had. Sarah Heistand was all class throughout the entire experience. The dealer is state of the art, modern, and very inviting. Sarah went above and beyond to ensure my questions were answered and her knowledge and expertise was greatly appreciated. She also did the small things well. She took time to understand my desires and also was genuine personally. She remembered my partner's name I mentioned to her that week and when he and I picked the X5 up, she ...
The absolute best experience in buying a vehicle!!! The entire staff was awesome. Kerry Knight was the home run hit for sales! He was very professional, yet personable and matter of fact personality. My wife and I highly recommend Dreyer & Reinbold Mini Cooper!!!
I ordered a new mini cooper and Kerry Knight was with me every step of the way! This has been the best experience I've ever had in purchasing a new vehicle! I was able to track my new mini's location and Kerry was on top of things during the entire transaction! If you're looking for experience, knowledge, honesty and someone who keeps the ball rolling, go see Kerry Knight!
I have had the same car since 2013 and decided to pass it on to our kiddo- that lead me to look for a new car and I came across Mini Cooper after A LOT of test driving and searching many cars. Chloe who works for Dreyer & Reinbold Mini Cooper was exactly what I needed. She knew exactly what she was doing, she was easy to chat with, honest and very professional. The process was so simple and the atmosphere was very welcoming! Dreyer & Reinbold were great to work with. I highly recommend just stopping by and giving them ...
Great customer service but expensive
Chloe Craig was excellent. She is honest & trustworthy. Answered all my questions and addressed any concerns.
Purchase experience was great. Jim Barth kept us informed as we ordered a car. Process was made easy and clear. Car is great. We are happy!
My wife just purchased her 4th Mini from Dreyer & Reinbold earlier this week. I believe her first was back in 2004. We have always gotten friendly service and fair deals from this place. They go above and beyond to make you a return customer, which my wife definitely is. I can't say enough good things about Jim Barth, who made the buying and trade-in experience very enjoyable. I would also be remiss if I didn't mention the finance guy, Kevin Lawton, who makes that whole process efficient and painless. Both of these guys are friendly, knowledgeable, and put ...
My wife just purchased her 4th Mini from Dreyer & Reinbold earlier this week. I believe her first was back in 2004. We have always gotten friendly service and fair deals from this place. They go above and beyond to make you a return customer, which my wife definitely is. I can't say enough good things about Jim Barth, who made the buying and trade-in experience very enjoyable. I would also be remiss if I didn't mention the finance guy, Kevin Lawton, who makes that whole process efficient and painless. Both of these guys are friendly, knowledgeable, and put ...
Dryer & Reinbold BMW's service department is perhaps the finest and most efficiently operated I've encountered. I did not purchase my vehicle there but my minor repairs were done perfectly, completed earlier than promised, and at a lower cost than I had anticipated. Well done all around.
If you're looking for a Mini Cooper, ask for Todd, if you know nothing about Mini Coopers and your interested in purchasing one, I truly recommend you ask for Todd. Todd was great to work with and answered the many many questions I had about the MINI while always doing so with kindness and providing helpful and quick responses. Also, once I made my decision, working with Kevin to process the order was fun and easy. Thank you, Dreyer & Reinbold for hiring such great people. PS. The car is so fun to drive. That's what I call ...
I’ve had the pleasure to work with Peter in the service department at Dreyer & Reinbold. As a person who works in the service business I know how important communication is. Peter has done a wonderful job keeping me informed throughout the time my car was being repaired. Peter has made a difficult time much easier!
We had decided to buy a Mini Cooer S and met Chloe Craig. She was so helpful and led us to a 2019 Countryman S. After pondering it for a night, we decided to buy. The amazing thing about Chloe was not the sale process but her commitment to detail and attention after the sale. She quickly responds to all my after sale questions and has patiently worked through ALL of the features of the car (and there are many). She helped to get a few parts that needed to replaced. She does all of it with best attitude and amazing ...
Excellent service 👍
This is my second Mini and needed a little bigger one to fit car seats into for my new granddaughter. Though I loved my Mini of eight years Jim Barth came to the rescue and helped me find the best fit for me. Another great Mini and service.
This is my second Mini and needed a little bigger one to fit car seats into for my new granddaughter. Though I loved my Mini of eight years Jim Barth came to the rescue and helped me find the best fit for me. Another great Mini and service.
Needed service on my 2013 BMW and they were great. Though it took a week, they gave me a loaner and kept me updated with excellent communication on issues, even video. Nicely done.
Very very good customer service and service on our BMW.
update on October 18th 2022: so the cold weather is making my tire pressure dip low enough that I got a warning so I called BMW this morning and was told I didn't need an appointment to just come on in and when I arrived everyone was very helpful and also replaced a valve stem cap, they walked me to the service lounge area pointed out the drinks told me he would come get me in a few minutes after it was all done and it was easy and everyone was friendly and not rushed and calm and it was ...
This was our first time working with Dryer and Reinbold but our 3rd Mini. Kerry Knight was awesome to work with and helped me build my dream Mini. He was very easy to contact, work with and answer any questions we had. On top of that finance manager Kevin got us a better rate on the loan than our own bank! We have owned several different vehicles but by far this has been the best experience we have EVER had with any dealer. Thanks so much!
Sarah Heistand is my salesperson and her social skills, product knowledge and product suggestions were excellent. Thanks to her guidance my experience purchasing my first BMW was memorable and positive.
I started my journey with my latest BMW back in October 2021 when I decided to go on the waiting list for the all new electric i4. My client advisor, Sarah Heistand, made my wait tolerable and my experience fantastic by being very responsive, proactively sharing new information, and having an upbeat personality. I took delivery today and couldn’t be happier. Please visit Sarah if you are looking for a BMW!
very cooperative and helpfull. with good will.
Even though I bought a used Mercedes here and not a BMW, I still had a fantastic buying experience. The location is very modern and every person I interacted with was friendly and helpful. My sales person, Ashley Broscoe, was a delight to deal with. No hassle, no pressure or hidden "fees". No sales tricks or pushing of extra products. The entire transaction was smooth and painless. I got a great car at a fair market price. I would not hesitate to recommend this location to anyone in the market for a new or used car. Give these ...
Professional, friendly, helpful staff. They pay attention to detail and make you comfortable with the buying process. We bought a used car from them and it felt like they were treating us just as they would if we were Richie Rich buying a brand new BMW.
We drove two and a half hours on Saturday to Dreyer and Reinbold MINI Cooper and it was worth it! Not only did we find the car we wanted but we met some awesome individuals! Chloe, Kevin and Todd. We never felt pressured or pushed anytime while there. Chloe was absolutely fabulous, showed us the car and had answers for all of our questions on the car! Kevin was awesome, staying late to finish up the paperwork and never acted like it was a bother. I would recommend this dealership to anyone seeking a new or used car, make sure ...
Just leased my 5th consecutive MINI! The crew at Dreyer & Reinbold MINI was outstanding! My Motoring Advisor Todd Hartley made the process fun and easy. Sales Manager Jim Barth put together a fantastic deal for me. Finance Manager Kevin Lawton made the paperwork quick and painless. I highly recommend Dreyer & Reinbold MINI to everyone looking for a fun and sporty car!
Awesome dealership, Chloe was our salesperson and she is great, very knowledgeable. They weren’t pushy when we came in and let us go at our pace. Even stayed late to finish up the deal.
Todd in sales was awesome to work with. I had inquired on 5 different vehicles at 5 different stores and he was the only one to reply and answer my questions promptly. The car was exactly as described. Kevin in finance Was excellent as well would highly recommend.
I had a great experience here. The sales person, Kerry Knight, was extremely professional and very responsive. If you are looking to buy a Mini from great people come here and ask for Kerry!
Lewis in the parts dept was VERY VERY VERY patient, calm, respectful, considerate, professional but what he was that meant the most 2 me & made him stand out from everyone else I remembering who & all that was happening in my life, he was simply ..... HUMAN .......HE WAS A HUMAN BEING THAT I FELT TRULEY WAS FEELING MY PAIN & MISERY I WAS GOING THRU. MY DAY DIDN'T GET ANY BETTER BUT AT LEAST LEWIS HAD GIVEN ME SOME COMFORT FOR MY GEART & SOUL THAT I DIDN'T HAVE TO OOEN MY WALKET FOR. LEWIS IS THE TRUE ...
I'm absolutely in love with my new MINI Cooper SE, and wanted to take a moment to publicly thank my rockstar Motoring Advisor, Chloe, and her awesome finance manager Kevin. They made the process easy, fun, got me a great rate on financing, and were totally transparent every step of the way. Their honesty and transparency, kindness and personalities, and everything being as it should be in a buying experience makes me a fully satisfied customer who wholeheartedly recommends both of them. Outstanding experience. I will 100% seek them out with my next MINI buying experience.
I recently purchased a BMW 430i. Dreyer and Reinbold didn’t have a allocation but they were honest and up front about that. As a Indy resident, I still wanted to support my local dealership, so I decided to order my accessories from them. I ordered a all season trunk mat to start over the phone and was quoted a 145 dollars. That is the same price as it is listed on the BMW website, which was perfectly acceptable. When I arrived to pick up my order, they charged me 165 pretax and 174.40 post. Update: Without prompting the dealership called and stated ...
Amazing clean and modern dealership. This was my first time at BMW. Ashley did a great job explaining the different BMW models and features. She made me feel comfortable and relaxed shopping for a new car. We drove a couple different 330i models and figured out what I wanted and needed for my next car. I am a fan of BMW now! Note: I was shocked to find out that cooled ventilated seats aren't even available on a $50,000 BMW! Even a Camry or Accord comes with cooled seats. The BMW 330i Xdrive is still on my list, and is ...
Called them cause they had the part I needed same day. Drove from Lafayette to Carmel. Had the part waiting for me on the counter as soon as I walked in. Very professional. Appreciated their welcoming vibe. Nothing like a quick in and out experience when your in a time rush. Thanks Parts Department for your excellent service.
I was looking to purchase my first Mini but wasn't really sure exactly what I wanted. I had made contact with Chloe Craig from Dreyer Reinbold about some used listings they had. After a couple days of questions I decided to make the 2+ hour trip to go meet Chloe and see the selection. She treated me great and with lots of patience on her part. I narrowed down my search that afternoon and then still that day we made a deal and I purchased my first Mini that just happened to be a convertible. I picked it up this ...
I was looking to purchase my first Mini but wasn't really sure exactly what I wanted. I had made contact with Chloe Craig from Dreyer Reinbold about some used listings they had. After a couple days of questions I decided to make the 2+ hour trip to go meet Chloe and see the selection. She treated me great and with lots of patience on her part. I narrowed down my search that afternoon and then still that day we made a deal and I purchased my first Mini that just happened to be a convertible. I picked it up this ...
We recently purchased a new Mini Cooper Hardtop from Dreyer & Reinbold MINI and couldn't be happier with the experience. We looked at a variety of other car dealerships before we made our choice. With the craziness of today's car market and demand far outweighing supply, many other dealerships would only just hand us a sheet of paper listing what they had coming in and said "pick one". That's it. No choice of options, and just be thankful you can find a car at all. Thankfully this is not the case at Dreyer & Reinbold. ...
Blaire Duncan was incredible to work with. She was always willing to answer every question throughout our car buying process - honestly and patiently. Very thorough after the purchase to help us understand the features of our new BMW. We will absolutely return to this dealership and work with Blaire for future purchases. Clean dealership, friendly customer service and a lot of BMW gear and accessories to choose from right on site!
Great people, great products and a straightforward sales process with no games. Blaire was super.
Fantastic service from the folks at Dreyer and Reinbold. They had the tires in stock for my i3 and were able to fix it that same day. The lounge area was clean, stocked with snacks and drinks, and has plenty of room to spread out. I also made use of their shuttle service—the driver was pleasant and picked me up in a clean vehicle. Would highly recommend this dealership for any BMW services.
Jim has sold me my 2nd mini and I love them (the coopers...oh! and Jim!) I would recommend checking out how spacious and fun the mini is to drive.
Went with my daughter to drop her car off for repairs and the service department staff was extremely friendly and helpful. The building was very neat and clean
I needed a couple of clips for sensor wire routing. I placed my order by phone, and in a couple of days was notified the parts had arrived. When I placed the order, I was expecting the clips would be $5-8 apiece, but much to my pleasant surprise, the total was $3.69!!! The parts "guys" were/are fun, friendly and professional.
Detail job excellent service
I worked with Blaire Duncan to order a new BMW. I picked it up last night. Overall, I had a great experience. Blaire is knowledgeable, responsive and a real pleasure to deal with.
My car told me to top off the coolant. Service was quick and professional.
Super Professional, Super Quick at Repairing Vehicles. Very Friendly People.
The whole experience was great! Everyone was so nice and friendly! I test drove a vehicle on a Tuesday but my husband and I could not get in until Friday for paperwork and they were so willing to work with us. No pressure whatsoever! We worked with Todd and Kevin, both so great!
Waiting for our car. Will update later when we get our vehicle back. Fixed our car and when we went to start it the engine light came on. Turned it off and back on 3 times and engine light was still on. Went back inside to have them take a look and left it there for more needed repairs. Service personnel is great to work with and would recommend Dreyer & Reinboldt for mini car business.
This is the first car I’ve bought from D+R and so far it’s been a great experience! Thank you Jim Barth for great customer service! And thank you Kevin too!!! I would highly recommend them!!!