Customer Testimonials
Dreyer BMW surpassed my expectations and found this had to be my best car purchase experiences. I worked with Ashley for my purchase and was very impressed on how quickly she was able to put a deal together with no games. I was extremely Satisfied and impressed with how the car was presented on delivery. Ashley actually took the time to explain the technology and set up my devices to the car. I have never experienced this before and have purchased many luxury cars. Overall it was the best buying experience I have had and the team at Dreyer made ...
We had such a wonderful experience working with Michael Goins at Dreyer & Reinbold. From the moment we walked in, Michael was so helpful and patient with us as we were new to minis and wanted to explore the various options. We never felt pressured and after a couple visits, we found the perfect mini for us. We highly recommend Micheal and the team at Dreyer & Reinbold! We will be back in the future!
We had such a wonderful experience working with Michael Goins at Dreyer & Reinbold. From the moment we walked in, Michael was so helpful and patient with us as we were new to minis and wanted to explore the various options. We never felt pressured and after a couple visits, we found the perfect mini for us. We highly recommend Micheal and the team at Dreyer & Reinbold! We will be back in the future!
I was in from out of state for business and began having trouble with my car. I found Dreyer & Reinbold online and called them immediately to schedule service. They were able to squeeze me in first thing the next morning and had my car fixed within only a few working hours from the time I initially called them. Their communication was outstanding, as was the speed at which they fixed my car's issue. I would highly recommend them, and only wish they were closer to where I live so I could use them on a regular basis. My ...
If you are looking for a new vehicle at Dreyer & Reinbold, make sure you ask for Sarah Heistand! She is amazing and made the whole process smooth and enjoyable!
Every buying experience we have with Sarah Heistand at Dreyer and Reinbold BMW North is a positive one. The hard work she puts in to being thorough and accurate has built our trust to the point we just aren't interested in buying a car from anyone else. We've thrown several off-the-wall questions about various BMW models at her before and she's always ready with a correct response. We enjoy working with her each time we need another car.
Awesome experience, staff members will make you feel welcomed as soon as you walk through their doors. Michael Goins helped me find the correct vehicle for me and walked me through the buying process with ease, answering all my questions and making the process smooth and clear. I would highly recommend Dreyer & Reinbold BMW to anybody who wants to have a good experience when searching to buy a new vehicle.
Bought replacement of my 228i, “upgrading” to 4 dr 330i Xdrive. Sales staff Sarah Heistand was fast, efficient, and thorough in taking me through the test drive and purchase process. Car was immaculate, clean, and full at delivery.
I had a very positive experience. Sarah was very thorough and did a great job.
Eric and the D&R team helped me out when I needed emergency repairs on a long road trip. They expedited performing the diagnostic and then ordered and installed required parts in less than 24 hours. Much appreciated!
Great and friendly service. Highly recommend.
High quality service with Hoosier hospitality.
Awesome service- Sarah was great and helped us find the right car for us!
Excellent Dealership, Excellent Staff, Excellent service. Purchased a Countryman in 2017, have felt like family ever since.
So helpful! And the provided me a free loaner until my car was fixed. Great customer service!
No pressure, very informative, transparent and helpful! Chloe was very helpful on getting my Mini and the finance department staff are as well! Definitely recommend it if you are looking for a Mini.
I only visited D&R to look at the X model in person, as I was on the fence between the X5 and X7. The lot is small and it didn’t take long to walk around, but no one came out to assist the entire time, although I saw a gentleman at a desk (alone) and two others talking. After a few minutes, a young lady pulled up and walked inside, the she immediately came out, spoke and began to answer my questions. At that moment I knew I was gonna buy my BMW there, rather than Carvana, ...
Absolutely love my new Mini! This is my 3rd Mini from this dealership. The staff is absolutely amazing and so friendly. I worked with Michael Goins and he was the best! It wasn’t the easiest decision for me with this purchase, but Michael and Todd Bourff really went out of their ways to ensure this was a happy purchase.
I had a great experience at Dreyer & Reinbold in Indianapolis last weekend. I was helped by Michael Goins, who was so responsive to emails and questions and made the whole process of buying the car much easier and pleasant! The rest of the team (finance, reception) were also very friendly and overall, it was an excellent experience- thank you!
Went for my first scheduled service with them since moving to Indy. Excellent service experience. Tyler at the service desk was extremely pleasant and knowledgeable. They had a tie up with Enterprise to get a complimentary rental while the car was being serviced. I just dropped the rental back at the service center while picking up my car. They even charged my PHEV while it was with them! All in all, the experience here was superior to the one at my previous dealership, which was good to begin with.
Great customer service by Zach Stahl, I appreciate the experience he provided me. Went over all the details by himself and was always kind when responding to any of my queries. The dealership in general was also very good in all areas.
The sales manager is a tool. Rude and difficult to work with. Service dept is great.
Prompt, courteous service; the lounge area makes you feel welcomed and cared abouts
The service department takes care of everything and makes it simple. Aaron, Paul are my guys and the payment lady event though every time I have to pay still .. lol
Our buying experience at Dreyer & Reinbold MINI was nothing less but amazing. Our Sales man Todd Hartley was great. Todd treated us with urgency and respect and made buying this car a breeze. When the car arrived he was able to work with the service crew and managers to get this pushed through with pre delivery requirements and get our car ready for us to pick up a day early. I would definitely buy from this dealership again!
Nice people and great service!
I special ordered a 2024 MINI Cooper S from Todd Hartley, and his communication throughout the months of waiting was perfect! He had great attention to detail and made sure all the options (there are so many) were exactly what my wife and I wanted. We took delivery this week and it was super smooth. It's always a pleasure working with the folks at Dreyer & Reinbold!
Todd Hartley was great to work with in purchasing my new Mini Countryman. He worked with his sales manage to get the vehicle delivered to us in Auburn, north of Fort Wayne. After the sale I had some questions I couldn't answer for the insurance company and he knew the answers immediately. He was a great help. Knowledgeable and flexible. I'd recommend anyone to contact him if they are interested in a Mini Cooper. Great experience.
Top notch customer service in the service department.
I have been getting my vehicle serviced here for years and always have a great experience. Also recommend Vu Tran
Loved my experience, buying my first Clubman All4, 4 years ago with Todd Hartley and yesterday I couldn't resist a brand new 2024 Clubman All4. Of course I went back to Todd. I'd highly recommend him. He's so helpful and doesn't pressure you at all. I'll never drive anything but a Mini and as long as Todd is there, I'll visit him for the next one too.
I recently purchased a new Mini Cooper SE at Dreyer and Reinbold MINI Cooper, and I could not be happier with the experience. Todd Hartley was amazingly friendly and helpful and really rolled out the red carpet. Financing was excellent, and the new electric Mini is absolutely a blast to drive. Best of all, I was able to drive a new Mini SE directly off the lot!
I recently purchased a new Mini Cooper SE at Dreyer and Reinbold MINI Cooper, and I could not be happier with the experience. Todd Hartley was amazingly friendly and helpful and really rolled out the red carpet. Financing was excellent, and the new electric Mini is absolutely a blast to drive. Best of all, I was able to drive a new Mini SE directly off the lot!
I bought a mini cooper in rochester,michigan some years back. I miss my mini cooper!!!
Absolutely the best service and customer experience around and we will be purchasing our car from this dealership soon! Robert is our salesman and he is amazing!!
I'm going to buy me a specific car here one day soon in the future I speak it into existence but I love this place even the Infinity part beautiful cars great service
My husband and I had the best experience purchasing our new vehicle for our family. Justin made the process very smooth and easy. Thank you again!!
… exceptional vehicle buying experience with team Sarah Heistand & Kevin Lawton…Sarah has been watching for the right car, and Kevin made it the right time… efficient, customer centered, a most enjoyable time… one can trust Sarah & Kevin to treat you right… THANKS to my team-mates…, Darrell
Dreyer & Reinbold service department always goes above and beyond! Aaron Brandes has been our service manager for years. He's terrific to work with, experienced, and makes you feel like you are an important customer each time you come in for service. 😀
Just drove a car off the lot at D&R. We’re thrilled with our experience. Our sales rep was Michael Goins. Super nice guy, and was easy to work with. I took my 20 yo son to buy a car for his job this summer. This kid will probably be surprised next time he’s in a dealership to discover that not all salespeople are as personable — and reasonable — as Mike. The sales manager who guided the paperwork process was Jim. We were buying a first car (not a huge purchase), and we were treated like we were buying ...
Ryann was super friendly and helpful. She is the best!
Quick and easy drop off for service
Professional
I changed the oil and worked on recal, they gave a car and washed my car I don't go anywhere but them to work on my bmw
Sarah was great in answering all of my questions and pointing me in the right direction. I love my new car. I will make sure to tell all of my friends about her! Thanks so much.
Purchased a certified pre-owned vehicle here today. Have done this before, out-of-state and this was by far the best purchasing experience I have ever had. Sarah was phenomenal and took the time to show me all the ins and outs of the vehicle and even set up Apple CarPlay for me. Great experience and would certainly buy another vehicle here!
John with the sales department is amazing! Such a great human. Highly recommend
Great! Service Most people are scares 😱 of dealer prices. They are reasonable and competitive to the other shops that will not do a great job as them. Example oil change 99-150, and they are running a special to get 3 oil changes for 219-250 you know that is a deal. Pluse they have Service coupons give them another try
While in town my rear wiper was damaged in a Crew car wash. Service said to stop by and they'd take a look at damage to determine if quick fix or if they'd need to order parts. Fortunately, it was a quick fix and they had me in and out within 15 minutes. Perhaps it was simply an easy fix but I must compliment the friendly experience as things almost never go as smoothly at my home dealership in NW Indiana.
I’ve owned multiple different cars and I’ve worked with many different dealers/service departments in the Indy area, but I have to say the service department and the level of care I have received so far from Elijah Stewart and everyone there has been top notch!!! Elijah is the man!
Five star attention for my prized transport and personalized service from passionate consultants who know your car and YOU! It's been a great experience year after year after year. Thank you Derrick.
Sarah Heistand is awesome. Second time we purchased through her. Great customer service.
Always great customer service.
I said goodbye to my college car this week so that I could say hello to something new and reliable - my first Mini! I am so thankful that I chose Dreyer & Reinbold. Kerry Knight was helpful, kind, and worked hard to make a process that could easily become intimidating or stressful fun and enjoyable instead! He was clear and knowledgable every step over the way. During my time at Dreyer & Reinbold, I never felt like I had to watch my back or read between the lines to ensure I was taken care of - it is clear ...
This place is awesome! The friendliness and service is the best! Very clean and the waiting area is top notch!
I had a 11am appointment and I got there at 9am and they got me right in.
I'm so glad I get to work with Vu every time my BMW needs serviced. He's really cares about our needs at the moment and the future of our vehicle. FIVE STARS for VU TRAN!
Came in last minute with a busted tire and they replaced it in under an hour. Very professional!
I have been dealing with Dreyer Reinbold Mini Dealership last 3 years, today we got our Second Mini from them by trading our first one . It was a straight forward process, they gave me a fair price so I didn’t have to haggle. When you deal with personal they make you feel you are special, specially Kerry Knight has been exceptionally helpful. Thank you Guys
I worked with Sarah Heistand this past week, and I was so pleased to work with her. If you are looking for a friendly and knowledgable client advisor for a BMW purchase, I highly recommend her as she is top notch! Kevin, the sales manager, was fantastic as well. Both Sarah and Kevin made the process fun and easy.
J was super sweet to help me with my radio, even though I didn’t purchase from him. Go see him if you’re looking to be assisted by someone compassionate & knowledgeable.
I arrived at this MINI Store and was immediately greeted by Chloe Craig. She is so wonderful and informative about the MINI lineup. Genuinely, I feel she could explain the most complex feature in the most informative way. It felt like a conversation the whole time, and she even knew the inventory on the lot like the back of her hand. Thanks so much Chloe!
Ask for Vu, excellent service.
I have used Dreyer North for all of my service in my professional and personal life and Paul Oberley is always top notch and straightforward. The service in every department here is phenomenal. Had a great experience with Lauren at Enterprise too when handling my loaner vehicle.
Just purchased a JCW Mini. D & R dealership and all personnel are high class. Chloe Craig is a top level salesperson. Knowledgeable. professional, honest and easy to work with. -Rick W
From the moment I entered the door, the staff and sales personal were so attentive, helpful, transparent, honest, and knowledgable that I was sold on a BMW before I even test drove one. Of course, how the SUV ended up driving/operating was the icing on the cake! Excellent experience.
I recently purchased an X5 from Dreyer & Reinbold and it was the best car buying experience I've had. Sarah Heistand was all class throughout the entire experience. The dealer is state of the art, modern, and very inviting. Sarah went above and beyond to ensure my questions were answered and her knowledge and expertise was greatly appreciated. She also did the small things well. She took time to understand my desires and also was genuine personally. She remembered my partner's name I mentioned to her that week and when he and I picked the X5 up, she ...
The absolute best experience in buying a vehicle!!! The entire staff was awesome. Kerry Knight was the home run hit for sales! He was very professional, yet personable and matter of fact personality. My wife and I highly recommend Dreyer & Reinbold Mini Cooper!!!
I ordered a new mini cooper and Kerry Knight was with me every step of the way! This has been the best experience I've ever had in purchasing a new vehicle! I was able to track my new mini's location and Kerry was on top of things during the entire transaction! If you're looking for experience, knowledge, honesty and someone who keeps the ball rolling, go see Kerry Knight!
I have had the same car since 2013 and decided to pass it on to our kiddo- that lead me to look for a new car and I came across Mini Cooper after A LOT of test driving and searching many cars. Chloe who works for Dreyer & Reinbold Mini Cooper was exactly what I needed. She knew exactly what she was doing, she was easy to chat with, honest and very professional. The process was so simple and the atmosphere was very welcoming! Dreyer & Reinbold were great to work with. I highly recommend just stopping by and giving them ...
Great customer service but expensive
Chloe Craig was excellent. She is honest & trustworthy. Answered all my questions and addressed any concerns.
Purchase experience was great. Jim Barth kept us informed as we ordered a car. Process was made easy and clear. Car is great. We are happy!
My wife just purchased her 4th Mini from Dreyer & Reinbold earlier this week. I believe her first was back in 2004. We have always gotten friendly service and fair deals from this place. They go above and beyond to make you a return customer, which my wife definitely is. I can't say enough good things about Jim Barth, who made the buying and trade-in experience very enjoyable. I would also be remiss if I didn't mention the finance guy, Kevin Lawton, who makes that whole process efficient and painless. Both of these guys are friendly, knowledgeable, and put ...
My wife just purchased her 4th Mini from Dreyer & Reinbold earlier this week. I believe her first was back in 2004. We have always gotten friendly service and fair deals from this place. They go above and beyond to make you a return customer, which my wife definitely is. I can't say enough good things about Jim Barth, who made the buying and trade-in experience very enjoyable. I would also be remiss if I didn't mention the finance guy, Kevin Lawton, who makes that whole process efficient and painless. Both of these guys are friendly, knowledgeable, and put ...
Dreyer & Reinbold BMW's service department is perhaps the finest and most efficiently operated I've encountered. I did not purchase my vehicle there but my minor repairs were done perfectly, completed earlier than promised, and at a lower cost than I had anticipated. Well done all around.