Customer Testimonials
I bought my first Mini in 2002 . Just now replacing it with a new one after 18 years of great value and service . I highly recommend Dryer Reinbold for amazing customer service . For exceptional and top notch salesmanship be sure to ask for Jim Barth ! He’s very pleasant to work with !!!
We were in Carmel IN for a medical procedure at IU North Hospital, and decided to have a couple of concerns checked out on our 2017 BMW X3. Aaron Brandes, our Service Advisor was wonderful! Even though technically our repair of the rear hatch seal was not covered by the BMW Certified Pre-owned Warranty, Aaron and Dreyer & Reinbold decided to cover the cost after we declined to have the repair done due to what felt like a high cost to us, and the possibility we might not hang onto the vehicle for the long term. Aaron told us when we ...
I had a tire with a major flat tire and stopped in without an appointment. Elijah got me a loaner car right away to use while we waited for the tire to.be delivered. Elijah also helped with other issues I have had and is very punctual, caring and thoughtful. I love that I am assigned a service rep as it helps build rapport.
I could not have had a better car buying experience. It was so much fun (and who knew that was even possible when signing paperwork?!). John is an absolute rockstar and even came in on his day off to make sure I was all set. Kevin was a blast, and we laughed over everything. I love this dealership and these folks, and I will recommend to everyone!! Keep up the fantastic work!!!
Just got Heathcliff back from service. Dreyer & Reinbold Mini did their usual outstanding job and he operates just like he did in ‘08 before he had 155,000 miles +. Hard to believe that he’s 12 years old. Dealing with Dreyer and Reinbold for the last 12 years in both sales and service has been a pleasure. They have sold and continue to support two really fun Minis for us.
Every experience with Dreyer Reinbold Mini, from purchase to service, has been an amazing experience. Kerry Knight and Elijah Stewart are great. Highly recommend this dealership!
Excellent service and communication to understand the necessary service. The dealership is awesome! The courtesy car was also very much appreciated. Thanks again for the excellent work!
Phenomenal service and a great deal on my car! Todd was exceptional along with Kylie...very thankful for an honest dealership and fantastic customer service! Highly recommend anyone shopping for a car to contact Todd or Kylie and they will take GREAT care of you! I'll be spreading the word to all my family and friends.
I’ve owned minis for 15 years now. The service department is extraordinary and part of the reason I continue to own minis. I find them honest, friendly, and very accommodating. Their pricing is also reasonable!
Very expeditious service. Knowledgeable, helpful staff . If answer is unknown you will be directed to someone who will know. No pressure on the sale , fair price , fair trade and exemplary service after the sale .
This dealership is my favorite! Everyone is so nice, they are great at what they do. They are very thorough when they work on my three minis and I really appreciate it! I totally recommend this dealership!
The staff are friendly and thorough. While you wait for your MINI, you are kept informed as to the process so you’re not kept wondering how much longer you have to wait.
Best service department of any dealership that I have worked with. Their team is amazing. They are always nice and fully explain any needed repairs. I typically wait for service, and they always offer a desk for me to work or anything else that I need.
We have bought 4 cars through this mini dealership. They are great to work with both with buying and servicing our cars. We fully utilize their perks like Saturday car washes.
Victor, Jim, Elijah, John and really the sales girl also have always been and continue to be the best I have ever encountered. I’m in my 3rd Mini and will be back for my 4th on my next trade in. Nothing like these folks out there. 5??
The whole experience was just great. Everyone we came in contact with treated us well and with kindness. And FUN!! Really, the whole time spent there was really great.
Amazing experience all around! My current lease is up in about a month so we've been researching and looking at a few different cars the past few weeks. I went solo to D&R last Saturday to test drive the Countryman S ALL4 and was very clear up front it was only to keep it as an option or rule it out but that I would not be purchasing anything that day. After a fantastic test drive with John Park, he gave me only the basic numbers I requested and his contact info. ZERO PRESSURE! He let me ...
These folks are the real deal. I would never take my mini anywhere else. Price is a bit posh, but you get what you pay for. Simply the best to work with, knowledgeable, thorough, and courteous, no matter how busy they are.
So I've had my mini for a year now and you know what...I STILL LOVE IT! Now you can ask "Why" and the answer is simple. It's a fun, sporty car that can handle being a family car while having the horsepower and feel of a sports car. You'd think that would be enough, but it's not. I'm a busy guy, I'm a guy that usually drives the tires and mufflers off cars and will live with a sound or minor issue just because I'm afraid of the repair bill ...
We were thoroughly impressed with Our salesman at Dreyer & Rienbold. Kerry Knight is a true professional. Excellent product knowledge in features and benefits of all the models. We ended up Buying the first model he showed us after just a few questions and one test drive. We’re very happy with the choice and would definitely recommend this experience to anyone shopping for a new or used vehicle! Thanks Kerry! Marc & Kathy T.
I was raised a GM kid, but 3 years ago I tried a new car company, 1 test drive was all it took, and I was hooked. Dreyer and Reinbold Mini is a wonderful place to buy a car, so much so that 2 weeks ago I drove 4 hours back to Indy in order to work with the team there on my second Mini purchase! John Salz is a great salesman, knowledgeable, honest, easy to talk to, and does not pressure you in any way. He makes the test drive fun too! The whole team is very helpful and when I'm ready ...
After buying cars (and dreading the experience) for over 35 years, I can say this has been the BEST experience I’ve ever had. I worked with a totally accommodating and witty salesman, John Salz. (He made us laugh as we folded his tall frame into a very small backseat) Then, he was 100% pleasant throughout the test drive, inspection, offer discussion, closing paperwork, pick up, detailing and all the communications in between. John is a man with great access to facts — lenders and rates, other cars in the area, and the pros / cons of each of them. He successfully worked a ...
John Park sold us our used vehicle. He was very patient, wasn’t pushy and made it a smooth transaction! The price fit our budget.
Website, showroom, every employee we spoke with, were spot on. They are passionate about their product and it shows. Fair deals with honest hard working employees.
At every level, the staff was terrific, polite and knowledgeable. The day we arrived they were short on staff but you barely notice as everyone works so well together and just does whatever needs to be done to care of the customer. Very friendly and helpful but not pushy at all. You could feel that the staff all enjoyed their job and believed in their product and ensuring a positive customer experience. We bought a used car there but will definitely consider a revisit for our next new vehicle. Probably the best car dealership experience I've ever had. Thanks ...
Love this dealership. I have had my mini serviced her from 2 years and just recently purchased a new mini. Fantastic sales and service dept. Highly recommend Jim Barth in sales and Elijah in service.
I just bought a 2018 BMW X1 and I love it! Jeff Street was very helpful and took the time to go over every detail of the car. He also was able to find exactly what I was looking for. Great buying experience and knowledgeable sales person!
My buying experience was excellent. Drove two hours to get the car I wanted and the staff at Dreyer & Reinbold were great. Great customer service, took about an hour to buy the car. Thank you, Dominic!!!
I was in search for an SUV and stopped by Dreyer & Reinbold. I fell in love with QX60 which has all the bells and whistles plus airbags for all passengers, which I don't think any other SUV on the market does. Edina Ramic was knowledgeable and absolutely wonderful! I would highly recommend her to anyone on the hunt for a new or used vehicle.
We can in looking to get out of a lease and Rick Stratton was excellent in helping to get us into 2013 Honda Crosstour. The dealership was nice and roomy. Mr. Stratton was very professional and assisted us with different options that we were able to select from. Thank you for listening to us! Thank you for being able to help us move forward!
Dreyer & Reinbold have been a joy to work with. After logging 192,000 miles on my current vehicle, I began entertaining the thought of purchasing a new SUV. I made a visit to D & R because in prior years I owned a BMW Z4, and I LOVED that vehicle. The team at D&R were courteous and willing to work with me on a purchase that met my needs. Dean Kinslow was the sales rep that I had the opportunity to work with. His customer service and attention to detail is 2nd to none. I enjoyed the entire experience ...
First of all, I am not the typical buyer. I spent 2 months researching which vehicle and another month negotiating what model I wanted to finally order as well as deal with a trade-in. I went to forums and researched everything to death and also ways to get the best deal. Dominc was my sales guy and was very patient and attentive even though this dealership is one of the LARGEST in the country with tons of people coming and going. A large dealership is typically better, at least for me, because they have more flexibility on pricing.. I tend to ...
I searched a 300 mile radius for my ideal pre-owned MINI Cooper and found the car I wanted and a welcoming dealership at Dreyer & Reinbold MINI in Indianapolis. Salesman Mark LaRocco welcomed me from the start, made test drives easy, took the time to understand what my priorities were and made the entire experience comfortable and enjoyable. I test drove several MINIs over a 2-week period and when I made my selection, Mark made the purchase easy. Dryer & Reinbold kept all of their promises to make sure I was completely satisfied. Mark knows a lot about MINI's (pre-owned ...
I contacted Jerry via the internet for a Mini Cooper Dreyer & Reinbold had listed. From the very beginning Jerry was willing to answer any and all questions about the car, mini's in general and D&R. His knowledge and fellow love for the Mini Cooper really impressed me. Once my Wife and I finally met Jerry in person the conversation and discussion was more like two enthusiasts talking about their common car interest then it was a salesman and a buyer working a car deal. He knows his stuff, and his professionalism, openness, and Low pressure, combined ...
Jerry was awesome. An absolutely pressure-free experience. We test drove two different MINI's to see the difference in handling. He was very knowledgeable and always had a ready answer for whatever questions we had. He patiently wandered the lot with me while I decided on color (love my Cosmic Blue Countryman w/white stripes!). Every single employee we spoke to/dealt with clearly loves their job and were so pleasant and easy to work with. An absolute dream car buying experience. Will definitely recommend Jerry and Dreyer & Reinbold MINI!
For the last 4 months I have spent countless hours on the Internet trying to find a certified preowned Mustang GT. Finally a 2004 Bright yellow Mustang GT pops up for the right price along with a clean Carfax. I made one phone call and Jerry Lee answered. Long story short... One hour drive later I was behind the wheel on my test drive. Made an offer and it was accepted. I literally spent about 20 minutes total in the dealership with Jerry. This was the most enjoyable car buying experience ever. Thanks Jerry.
UPDATE: 3-19-14 In fairness to Dreyer & Reinbold, specifically their service department, I wanted to update my review. After speaking with a MINI customer care expert at their 1-800 number, I received a call from Thomas the service manager at D&R asking for another chance to try and repair the transmission issue with my MINI. They initially replaced a part of the transmission, then test drove the car only to find it still had the issue. They have now replaced the entire transmission and are keeping it to test drive and make sure it is running correctly. ...
I spent the better part of the day yesterday at D&R test driving late model Certified Pre-Owned 3 series sedans and coupes. When I first walked into the building, it was very busy so I wasn't greeted. I walked straight back to an office where several employees were gathered, stuck my head in and asked if there was a sales person available. Tony Perry was first to speak up and I am really glad he did because he was wonderful to work with! Unlike some of my prior encounters with D&R reps, Tony was down-to-earth, polite ...
My wife, JoAnne, has wanted a little red Mini Cooper with white stripes for a couple of years. We dropped by the Dreyer & Reinbold dealership and test drove a new 6 spd. manual ice blue hard top and a used automatic red hard top with a sunroof. My wife and I are not particularly interested in the newest features and wanted to keep the cost affordable. The used red mini had more features than we wanted and was more expensive than the new ice blue mini. JoAnne and I both wanted a red hardtop with an automatic transmission, white top, ...
Jerry was very patient and kind with us. We are not from Indy and we were a little timid about taking a test drive, but Jerry rode in the back seat taking us on the interstate, 4 lane roads, and 2 lane roads, so we could feel the performance of the MINI. When we got back to the dealership he worked with Bill and Chris to figure up the payment plan 3 different ways. He isn't PUSHY SALESMAN! We told him we would have to look at our finances and come back to him another day. We called him late in the ...
Jerry Lee was incredible to deal with. He made the buying process absolutely stress-free! We never felt a bit of pressure from Jerry or anyone on staff. It seemed they were genuinely happy to have us become a part of the Mini family, and that they were all people who liked their jobs and being part of that company, which really goes a long way for me in terms of trust and reliability for a big purchase like this. We were also trading in a car, and we felt very fairly-treated in that process as well. From the moment we ...
Best car experience EVER! I never thought buying a car could be so easy,fast and fun. Jerry Lee was so helpful and there was absolutely no pressure. He took the time to listen to what I wanted and helped me find my new car. I am in LOVE! I am a lifetime fan of the whole Dreyer & Reinbold family and customer for life.
I had a great time buying a car from Dreyer & Reinbold. Jerry Lee was awesome and continues to be a great resource for all our questions. Plus the cars are awesome! Service is the best I have ever had! These people really help you and want you to be a customer for life! Thanks guys!
I just purchased my second Mini from this dealership. Jerry is my salesman and when I was picking up my clubman from service I was looking at a countryman in the showroom and I told Jerry I really liked that car as it just might meet my needs. Jerry said he had a couple of great countrymans he could show me and we set up a time to test drive.......the car was running, warm and waiting for me when I arrived, needless to say I loved the countryman, handling, room, extra we just why I wa looking for. My ...
Best purchase ever! Jerry Lee was a great help in finding us the best Mini that fit our needs. He was very versed in the car. Well will absolutely purchase from this dealership and Jerry again!
Bought my 2nd new Mini today, the Countryman. It rides like a dream! My first Mini was purchased used (not from Dreyer Reinbold). After getting that Mini serviced there I have since purcahsed 2 new Minis from Dreyer. Jim Barth has been my sales rep & goes above & beyond. The entire staff is friendly & make the experience fun. I highly reccomend them to everyone!
Dominic Martin made the whole purchase process the most relaxed and comfortable experience that I have ever had buying a car. His “no pressure” and honest approach is greatly appreciated. I felt like I was working with a friend and not somebody who was just trying to get me to sign the check. His efforts to work with my tight schedule were greatly appreciated. He has also shown fantastic after-sale follow up by checking in to make sure that I am happy with my purchase and by answering all of my additional questions. I would not hesitate to recommend Dominic ...
I spent over four months trying to find the right car from a good dealership. Most of the interactions I had with other dealers followed the stereotype... but not Jerry, Jennifer, or any of the staff at Dreyer. They were friendly and helpful and never pushy. Above all else, they were honest.
My experiences at Dreyer & Reinbold have been amazing over the years. This is my fourth purchase, my first new car purchase, and my first MINI. The friendliness of the staff and the fun atmosphere make for a very pleasant buying process, and I'm 100% confident in their ability to continue to serve my needs during the time I own this vehicle.
My Husband and I went to D & R to look at a couple of used Beetles. Knowing I wanted to drive a mini before I purchased a vw Beetle to compare them. However when I got their, they had been sold. After test driving a couple of Mini’s, I was hooked. I was treated with respect and patience while trying to figure out just what I wanted. Afterall, we hadn’t had a car payment in over sixteen years. I love my mini!
I noticed that Dreyer & Reinbold had been a customer orientated dealership from the moment I walked into the facility. When looking for a pre-owned BMW the sales person allowed me to drive a number of vehicles, look them over and he was very knowledgeable regarding the BMW brands. We were at the dealership for a number of hours and they offered to purchase us lunch and offered us something to drink a number of times. Due to the exceptional customer service I purchased a BMW from Dreyer & Reinbold two days after my first visit. When a problem arose ...
Overall service for the customer is the focus of Dreyer and Reinbold.From start to finish the staff took care of me. When I was told, Robert, welcome to the Mini family" I knew I was now a part of something special.The staff shows it every time I walk through the door.
We actually purchased a mini s & only had very short time & realized we should have bought a countryman with the 4 doors & alittle taller to get in & out of. Jerry was very helpful both times & helped us find the "right 1 with options we wanted". We got to drive any car we wanted (both times) & there was never a question we asked he couldn't answer. We would definately recommend the dealership to friends(& have)! Oh, did i mention he went beyond what any salesman has ever done for us by helping getting ...
I had a great sales experience buying my new MINI. I did not feel pressured in any way and would like to give Jerry Lee and the staff at Dreyer & Reinbold a big thank you. You have a customer for life.
When I was looking for a new car this year, I decided to try a Mini Cooper S Clubman. I wasn't sure if this would be the perfect fit for my needs, but after working with Jennifer, I was sure! She was very helpful throughout the entire process. It wasn' t just a sale for her; she made sure that it was THE purchase for ME! When I stop by for the car wash, she always chats with me and asks how it is going.....I really appreciate the honest follow up. Chris was very helpful during the actual ...
I had a great experience with Jennifer and the Mini dealership. She took her time with me not only demonstrating the car, but during the sale and after. She explained how all the gadgets worked and I've been back for a couple of refresher "class" a couple of times. Just LOVE my Mini Cooper!!
Jennifer at Dreyer & Reinbold in Indianapolis made my purchase of a new Mini Roadster a fantastic experience! From initially helping me place my order, based on a wide variety of options, Jennifer was there to answer all my questions and keep me posted on my car's status. She sent periodic emails to let me know where it was in the manufacturing process, the shipping across the Atlantic, and finally the delivery status. She was extremely customer service oriented and was incredibly helpful upon delivery with a lengthy orientation of the car and its controls and settings. I was ...
I went to Dreyer & Reinbold because of their excellent customer service I heard they had and was blown away by the awesome experience I had. Definitely recommend.
Jerry was great to work with, he was very friendly and personable gave us the opportunity to drive several different cars until we found the one we liked, he wasn't pushy in any way, overall he was a great salesman.
This was the best car buying experience I have ever had. Jennifer was friendly, knowledgable, and great person to deal with. I was amazaed with her product knowledge and her patience in going over the vehicle features. Great experience!
My husband has been leasing BMW's since 2000 - always going with Dreyer & Reinbold BMW. This particular dealership is almost 3 hour south of where we live - our closest BMW dealership is only 30 minutes from where we live. I always wondered why my husband would travel to Indianapolis for a car he could get (basically) in his back yard. When it came time to look for a new car for myself, I decided to trade in my ML350 for a new 2011 BMW 328i. Dreyer & Reinbold went above and beyond helping me get the exact car I wanted - ...
The overall purchase experience was fantastic! I knew what I wanted when I walked on the lot and both the sales guy and the sales manager took the time to understand my want and needs and suggested a car on the lot that fit both. I am very happy with the entire process and they went above and beyond to make sure I was taken care of. I drove 2.5 hours 1 way to come to this dealership and it was well worth it!
Dreyer and Reinbold BMW on the Northside is by far the best car dealership I have ever dealt with. Even though they have many high profile and wealthy customers buying several cars at a time, Mr. Baker treated my family and me like royalty even though we were only buying a new 3-series. Recommend to all.
This is the 5th BMW I have bought from Dreyer over a 10+ year period. Never anything but the best in sales and service. Carl is in a league of his own. He never forgets my name! Pricing is not down and dirty, but fair. Everyone is always very pleasant to me and to the others I have recommended to go in to buy. Dreyer also supports the local BMW CCA chapter in their events. Great chapter, btw!<br><br>It doesn't get any better than this.
Great dealership customer service wise. Prices leave a little to be desired though. They really do not bend from MSRP. I would think maybe once you are a regular customer they might. However, paying the premium is worth it. They do have free Saturday car washes and BMW loaners for customers who bought their car at D&R.
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